SALES GENERAL TERMS AND CONDITIONS
The information intended for customers and these ‘General Terms and Conditions’ apply to all orders sent through the website www.castellodelsole.it.
Placing an order implies acceptance of the following general terms and conditions.
These conditions of sale can be changed at any time, by the operators of this website, at their discretion, with no given notice to the users of the site. Any alteration will be published on the website and users can keep themselves updated.
Any changes made will be effective from the date of publication on the site and will only apply to sales concluded from that date.
PARTS OF THE SALE CONTRACT
The website and sales are managed by the company IL CASTELLO DEL SOLE S.S. with registered office in LOC. CAMMORO, 32 – 06030 SELLANO (PG) and operational headquarters in Loc Le Terne 11 – 06030 Sellano (PG) – P.Iva 02560830545.
Purchase of products made through the site will show ‘IL CASTELLO DEL SOLE S.S.’ as a seller and the person who proceeds to purchase of one or more products for purposes related to their use, either domestic, or commercial, craft or professional activity, as a buyer or buyer.
Seller & Buyer/Customer, in this document could be collectively referred as “the parties”.
Any communication from the buyer connected and / or related to the purchase of the products, including any reports, complaints, requests regarding the purchase and / or delivery of the products, must be sent to the seller at the addresses and in the manner indicated on the site and/or at the e-mail address:
The sales contract concluded between the seller and the buyer will be governed by Italian law.
Simultaneously with the transmission of the purchase order, the buyer agrees that the confirmation of the information relating to the order placed and these general conditions of sale are sent to him by e-mail to the address he declared during registration on the site or during the process. of purchase. In order to make purchases through the site, the buyer must register.
Any costs for connection to the site via the internet, including telephone costs, are the sole responsibility of the buyer, according to the rates applied by the operator selected by the buyer himself.
CHARACTERISTICS OF THE PRODUCTS
The products are sold with the characteristics described on the site and according to the general conditions of sale published on the site at the time the buyer sends the order, with the exclusion of any other conditions or terms.
Prices, products and quantities sold on the site and / or their characteristics are continuously subject to change, therefore before sending the purchase order the buyer is invited to check the final sale price.
CONCLUSION OF THE SALE CONTRACT
The purchase order sent through the site has the value of a contractual proposal and is governed by these general conditions of sale, which form an integral part of the order itself and which the buyer, by transmitting the order to the seller, is required to accept. in full and without reservation.
SELECTION AND PURCHASE PROCEDURE OF PRODUCTS
The products presented on the site can be purchased by selecting the products of interest and inserting them in the appropriate virtual shopping cart.
Once the selection of products has been completed, to carry out the purchase of those included in the shopping cart, the buyer will be invited to provide their data in order to complete the order and allow the contract to be completed.
The buyer will see a summary of the order to be executed, of which it may modify the contents: therefore the buyer, after careful reading, must expressly approve these general conditions of sale, through the appropriate check-box on the website and finally, through the complete order button the buyer will be asked to confirm his order, which will thus be definitively sent to the seller and will produce the effects referred to in the previous art. 3 of this contract.
The buyer will also be asked to choose the shipping method and the payment method among those available.
DELIVERY OF GOODS AND ACCEPTANCE
The site indicates the availability of the products and their delivery times, however this information is to be considered purely indicative and not binding for the seller.
The seller commits to do everything within his capacity in order to respect the delivery times indicated on the site and, in any case, to carry out the delivery in a maximum time of (x) days from the day following that in which the buyer has sent the order, except communications on the matter.
In case of non-execution of the order by the seller, due to the unavailability, even temporary, of the product, the seller provides of the product, the seller will refund any sums already paid by the buyer for the payment of the product.
The shipment of the products ordered by the buyer will take place in the manner selected by the buyer among those available and indicated on the site at the time the order is sent.
The buyer undertakes to check promptly and in the shortest possible period that the delivery includes all and only the products purchased and to promptly inform the seller of any defect in the products received or of their discrepancies with the order made, according to these general conditions of sale.
Failing this, the products will be considered accepted. If the packaging or wrapping of the products ordered by the buyer should arrive at their destination clearly damaged, the buyer will have to refuse delivery by the carrier / shipper or accept their delivery “with reserve”.
PRICES, SHIPPING COSTS, TAXES AND TAXES
The price of the products is the one indicated on the site together with the sending of the order by the buyer. The final prices could include or not standard packaging costs, VAT and any indirect taxes (if applicable), while they do not include the shipping costs that are calculated before the order confirmation sent by the seller to the buyer and that the buyer undertakes to pay the seller in addition to the price indicated on the site.
If the products are to be delivered to a country not belonging to the European Union, the total price indicated in the order and confirmed in the order confirmation, including indirect taxes (if applicable) is net of any customs duties and any other sales tax that the buyer undertakes as of now to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the products will be delivered.
Any additional costs, charges, taxes and / or duties that a given country should apply, for any reason, to the products ordered on the basis of these general conditions of sale are the sole responsibility of the purchaser.
The buyer declares that the lack of knowledge of the costs, charges, duties, taxes and / or duties referred to in the previous points at the time of sending an order to the seller, cannot constitute a cause for termination of this contract and that it cannot no way to charge the aforementioned charges to the seller.
The buyer expressly accepts that the execution of the contract by the seller will begin when the price of the product (s) purchased is credited to the seller’s current account.
Payment can be made by credit card, via PayPal, or in agreement with the seller via bank transfer.
The seller may allow additional payment methods, indicating them in the payments section of the site.
If payment is made by credit card, the buyer will be transferred to a secure site.
The transmitted data will be sent in protected mode and are not accessible even for the seller. If payment is made by bank transfer to the seller, the seller must confirm and indicate via email the “Swift” and “IBAN” codes in the order confirmation, as well as the purchase order number.
The seller will promptly send the buyer, if required by applicable law, the tax receipt relating to the purchase made attached in paper form to the products purchased.
SELLER’S CONFORMITY GUARANTEE
The seller guarantees the buyer that all products will be free of design and material defects (not failed) and comply with the descriptions published on the site.
The application of any guarantee in the event of use that does not comply with the product’s own one and with the instructions / warnings provided by the seller, or reported in the illustrative reference documentation, in tags or labels, is excluded.
Under penalty of forfeiture of this warranty, the buyer has the burden of reporting any defects and non-conformities no later than 2 (two) months from the discovery but in any case no later than 6 months from the purchase, by sending the customer service to the following address and – mail: email@example.com, the appropriate form correctly filled in with the indication of the defect and / or non-conformity found, as well as the relative documentation indicated in the return form itself.
Following receipt of the form and related documentation, the seller will evaluate the defects and non-conformities reported by the buyer through the assistance service and, after carrying out the relative checks, will decide whether to authorise the return of the products by providing the buyer with feedback, by e-mail to the address provided by the buyer during the registration process on the site or during the transmission of the order.
The authorisation to return the products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return.
Potentially faulty products of which the seller has authorised the return must be returned to the buyer, together with a copy of the return authorization communication containing the “return code” within 30 (thirty) days from the notification of the defect or non-conformity. If the seller is required to reimburse the buyer for the price paid, the seller refund will be made either by the same method of payment used by the buyer when purchasing the product or by bank transfer.
It will be the responsibility of the buyer to communicate politely to the seller, always via e-mail at firstname.lastname@example.org.
LIABILITY FOR DAMAGE FROM DEFECTIVE PRODUCTS
As for any damage caused by other suppliers product defects, the seller, in the quality of distributor of the products through the site, is esonerated from any liability, none excluded and / or excepted, by indicating the name of the relative product manufacturer.
RIGHT OF WITHDRAWAL
Replacements of purchased goods could be made, in agreement with the seller, provided availability, with any item for sale on the website of the same cost as the one purchased. Any difference in shipping cost for the replacement will be always paid by the buyer.
The deadline for requesting the right of withdrawal or the exchange of goods is working days from the date of receipt of the product.
The assistance service will provide a maximum of 30 calendar days or a refund in case of withdrawal or shipment of the new product as a replacement in case of exchange of goods.
The returned package, sent with the assistance service, with the purchased goods will need to be completely intact in the original packaging and the original purchase receipt should be inserted inside the box before shipping. All the data provided are necessary for reimbursement or exchange of goods including buyer identification and phone contact number.
The shipment for any return of products will be always paid by the customer.
PURCHASER DATA AND PRIVACY PROTECTION
In order to proceed with the forwarding of the order and therefore at the conclusion of this contract, some personal data are requested from the buyer through the website.
DATA SAFETY AND PRIVACY
Although the seller takes measures to protect personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the internet, the seller cannot guarantee that the information or data displayed by the buyer on the site are not accessible or viewable by unauthorized third parties.
The seller, with regard to data relating to credit card payments, makes use of the services of the company Paypal which adopts technological systems capable of guaranteeing the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.
APPLICABLE LAW AND JURISDICTION AND COMPROMISSORY CLAUSE
Each sales contract concluded pursuant to these general conditions of sale will be governed and interpreted in accordance with Italian laws.
In any case, the rights possibly attributed to buyers by mandatory provisions of law in force in the State of the latter will be reserved.
For any controversy, the Courts of Italy will have exclusive jurisdiction, except in the event that this provision does not apply due to mandatory laws in force in the purchaser’s country of residence.